If you are not available in person to accept on the delivery day and 4-hour slot we have agreed with you, we reserve the right to charge a fee of £60 for redelivery. All redeliveries will respect our rolling delivery schedule, van capacity & availability in your local area.

Cancellations and Returns

We put so much care into selecting our furniture, which makes us very confident that you will be pleased with your purchase, in fact, we are so confident that we are offering a 14-day money-back guarantee from the day you receive your goods.

In the very unlikely event, should you wish to return an item, We can arrange a collection for you via our Furniture delivery team at a cost of £49 which will be deducted from your refund, alternatively you may organise to return the item yourself.

Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.

Refunds will be issued within 21 days of receipt of goods.

If you wish to cancel your order and your order has been processed OR a delivery has been booked there will be a cancellation charge of up to £49.

 

Returns Policy

Returns will only be accepted if the item is in the original packaging.
In case of the damaged item please send the description of the damage supported by the pictures straight away via email to us. We do offer a exchange if there is a manufacturing fault with the bed. If any items have a manufacturing fault , we will replace them for you swiftly.

Please do measure before ordering as we cannot accept any returns due to the bed not fitting with in the space available.
In both of the above cases you (the buyer) will have to pay for the postage unless specified by

All item are quality checked prior to delivery please double check all item before signing delivery note to confirm satisfactory product delivered.,in the unfortunate damages on delivery via the courier please write on delivery note and take picture of damaged part as a proof as we are unable to claim of courier company otherwise and please advice us ASAP so all issues can ve resolves quickly.

Regretfully due to hygiene reasons we cannot accept returns of mattresses without their original protective covering, so please make sure the mattress you have chosen is comfortable for you before unwrapping!

 

Please note: if you order an upholstered item in your choice of fabric or with specific dimensions (Special Size Headboards) your automatic right to return is revoked as the item has been created specifically for you. This does not affect returns due to faults in manufacturing.

 

*Please call or email to check availability for next day delivery.

** Please note we do not share any of your details with any 3rd party. Your mobile number and email will be protected via the Data Protection Act 1998

*** Please confirm delivery charges before placing your order, delivery charges vary depending on postal code.

Visit Us

Home Direct UK

Unit 1 Martin Street

Batley

WF17 9PJ